Services help desk

 In today’s highly connected world, even a small technical issue reduces business productivity. And larger problems, like server downtime or a distributed denial-of-service attack, can cost thousands in lost revenue and damage to your organization’s reputation. Help Desk is highly configurable, making it a perfect fit for organizations of all sizes. All departments can benefit from its powerful ticketing and asset solution. Among all of the possible functions, a web-based IT helpdesk is the most obvious for IT professionals. The seamless link between asset management and service desk is a dream come true for any support team. IT technicians can get immediate access to detailed & up-to-date information on case-related assets. Help Desk is fully integrated with the mature IT asset management solution. This perfect match provides a single-sign-on environment for any communication related to your network. Tickets tied to assets provide a means of professionally logging and docum...

Help desk services can be beneficial to companies of all sizes. Companies that have their own internal IT staff can use help desk services to outsource the support of solving end-user issues, which are typically repetitive with a limited need for advanced technical expertise. help desk as a service, you gain responsive user support and reporting from a professional team of trained service desk specialists. We operate two 24×7×365 help desk centers from Trumbull, Connecticut and Orlando, Florida. Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round the clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of the technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client. A great help desk is at the heart of great customer support. Help desk software enables support agen...

The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs. This results in the service desk playing a pivotal role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure. The IT help desk is typically seen as more tactical, with the primary goal of helping to quickly resolve end-users’ immediate needs and technical issues and incidents. The help desk is reactive in nature but is expect...