IT help desk services
In today’s highly connected world, even a small technical issue reduces business productivity. And larger problems, like server downtime or a distributed denial-of-service attack, can cost thousands in lost revenue and damage to your organization’s reputation. Help Desk is highly configurable, making it a perfect fit for organizations of all sizes. All departments can benefit from its powerful ticketing and asset solution. Among all of the possible functions, a web-based IT helpdesk is the most obvious for IT professionals. The seamless link between asset management and service desk is a dream come true for any support team. IT technicians can get immediate access to detailed & up-to-date information on case-related assets.
Help Desk is fully integrated with the mature IT asset management solution. This perfect match provides a single-sign-on environment for any communication related to your network. Tickets tied to assets provide a means of professionally logging and documenting all related cases, while the IT inventory empowers the ticketing system by instantly fetching relevant information scanned throughout your network. IT services in an organized fashion that meet the needs of the organization. Instead of having IT management across a domain such as a network, desktop services, mobility, and storage, think about IT delivered as a service. The most common ITSM processes are incident management, service fulfillment, change management. Outsourced technical support and help desk teams are the behind-the-scenes human face of your company’s support system. CGS help desk agents have advanced degrees and certifications. They receive extensive training to handle technical issues and resolve problems quickly. They are professional, competent, and efficient. Our IT help desk services agents are problem-solvers, not script-readers. Our agents possess the perfect blend of technical and interpersonal skills.
With technology playing an ever-increasing role in our lives, consumers and businesses rely on your technical support services to resolve their issues, fast and accurately. Peckham support technicians handle over 2.5 million interactions a year. From answering simple end-user questions to providing front line ticket ownership for highly technical issues, Peckham offers customizable solutions that drive greater satisfaction, improve processes, and reduce support costs. Our management has the experience and expertise to design, launch, and manage a world-class technical service desk for your organization.
Help Desk is fully integrated with the mature IT asset management solution. This perfect match provides a single-sign-on environment for any communication related to your network. Tickets tied to assets provide a means of professionally logging and documenting all related cases, while the IT inventory empowers the ticketing system by instantly fetching relevant information scanned throughout your network. IT services in an organized fashion that meet the needs of the organization. Instead of having IT management across a domain such as a network, desktop services, mobility, and storage, think about IT delivered as a service. The most common ITSM processes are incident management, service fulfillment, change management. Outsourced technical support and help desk teams are the behind-the-scenes human face of your company’s support system. CGS help desk agents have advanced degrees and certifications. They receive extensive training to handle technical issues and resolve problems quickly. They are professional, competent, and efficient. Our IT help desk services agents are problem-solvers, not script-readers. Our agents possess the perfect blend of technical and interpersonal skills.
With technology playing an ever-increasing role in our lives, consumers and businesses rely on your technical support services to resolve their issues, fast and accurately. Peckham support technicians handle over 2.5 million interactions a year. From answering simple end-user questions to providing front line ticket ownership for highly technical issues, Peckham offers customizable solutions that drive greater satisfaction, improve processes, and reduce support costs. Our management has the experience and expertise to design, launch, and manage a world-class technical service desk for your organization.
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